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My Account FAQs

We strive to provide our customers with the best possible customer service and support. We understand that our customers sometimes have questions or issues during their waste management experience, and we are committed to providing efficient and prompt support for a smooth and hassle-free service. This FAQ section will cover information about our customer support, including how to contact us for help, manage your account, and what services are available. Whether you need assistance with an invoice, have questions about our services, or simply need help with your account, our dedicated customer support team is here to help.

How Do I Query My Invoice?

Our accounts department is friendly and helpful; get in touch with them for help with any of your invoices and queries. We will try and resolve any queries you may have promptly.

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How Do In Get Copies of My Tickets?

Have you lost or need another copy of your collection tickets? Don't hesitate to get in touch with our customer support team for any copies of your waste collection tickets.

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How Do I Request Additional Collections or New Services?

It's quick and easy to arrange any additional services or collections. Our customer support and sales teams are available from 8 am to 5 pm, Monday to Friday, to help ensure our waste management services are precisely what you need.

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What Should I Do If My Waste Collection Is Missed?

If your scheduled waste collection is missed, please get in touch with our customer support team as soon as possible. Our team will be happy to help get your collection rearranged.

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How Do I Update My Contact Information?

Please get in touch with our customer support team if you need to update your contact information, such as your phone number, email address, or billing address.

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